BOOKS - The AI Revolution in Customer Service and Support (Early Release)
The AI Revolution in Customer Service and Support (Early Release) - Ross Smith, Emily McKeon, Mayte Gonzalez 2024 PDF | EPUB Addison-Wesley Professional/Pearson Education BOOKS
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The AI Revolution in Customer Service and Support (Early Release)
Author: Ross Smith, Emily McKeon, Mayte Gonzalez
Year: 2024
Pages: 409
Format: PDF | EPUB
File size: 10.3 MB
Language: ENG



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The AI Revolution in Customer Service and Support Early Release As technology continues to evolve at an unprecedented pace, it's essential for us to understand the process of its development and how it can impact our lives. The latest advancements in Generative AI have the potential to revolutionize customer service and support, making it more efficient and effective than ever before. This book provides readers with a comprehensive guide on how to incorporate AI technology into the customer experience, enhancing productivity and improving the overall experience for both customers and agents. Generative AI: The Future of Customer Service and Support In the last year alone, Generative AI has made incredible strides, and customer service and support is one of the most critical areas where this technology can have an immediate impact. While the technology is not yet ready to fully replace human agents and support engineers, it can significantly improve customer experience and contribute to optimization of productivity in various ways. Generative technologies like GANs, VAEs, and LLMs are being used to generate content that is indistinguishable from human-produced content. Applications of Generative Technologies Generative technologies have numerous applications across various industries, including art, entertainment, education, and communication.
Революция искусственного интеллекта в обслуживании и поддержке клиентов Ранний выпуск Поскольку технология продолжает развиваться беспрецедентными темпами, нам важно понимать процесс ее разработки и то, как она может повлиять на нашу жизнь. Последние достижения в генеративном ИИ могут революционизировать обслуживание и поддержку клиентов, сделав его более эффективным и действенным, чем когда-либо прежде. Эта книга предоставляет читателям исчерпывающее руководство о том, как включить технологию искусственного интеллекта в клиентский опыт, повышая производительность и улучшая общий опыт как для клиентов, так и для агентов. Генеративный ИИ: будущее обслуживания и поддержки клиентов Только за последний год Генеративный ИИ добился невероятных успехов, и обслуживание и поддержка клиентов - одна из самых важных областей, где эта технология может оказать немедленное влияние. Хотя технология еще не готова полностью заменить человеческих агентов и инженеров поддержки, она может значительно улучшить качество обслуживания клиентов и способствовать оптимизации производительности различными способами. Генеративные технологии, такие как GAN, VAE и LLM, используются для создания контента, который неотличим от контента, созданного человеком. Применение генеративных технологий Генеративные технологии имеют множество применений в различных отраслях, включая искусство, развлечения, образование и общение.
La révolution de l'intelligence artificielle dans le service et le soutien à la clientèle Lancement précoce Alors que la technologie continue d'évoluer à un rythme sans précédent, il est important que nous comprenions son processus de développement et comment il peut affecter nos vies. s avancées récentes de l'IA générative peuvent révolutionner le service et le support client, le rendant plus efficace et efficient que jamais. Ce livre fournit aux lecteurs un guide complet sur la façon d'intégrer la technologie de l'intelligence artificielle dans l'expérience client, améliorant la productivité et améliorant l'expérience globale pour les clients et les agents. L'IA générative : l'avenir du service et du soutien à la clientèle Rien qu'au cours de l'année écoulée, l'IA générative a connu des succès incroyables et le service et le soutien à la clientèle sont l'un des domaines les plus importants où cette technologie peut avoir un impact immédiat. Bien que la technologie ne soit pas encore prête à remplacer complètement les agents humains et les ingénieurs de support, elle peut améliorer considérablement la qualité du service à la clientèle et contribuer à optimiser les performances de diverses façons. Des technologies génératrices telles que GAN, VAE et LLM sont utilisées pour créer des contenus indissociables de ceux créés par l'homme. Applications des technologies génériques s technologies génériques ont de nombreuses applications dans divers secteurs, y compris l'art, le divertissement, l'éducation et la communication.
La revolución de la inteligencia artificial en el servicio y el soporte al cliente Lanzamiento temprano A medida que la tecnología continúa evolucionando a un ritmo sin precedentes, es importante que comprendamos el proceso de su desarrollo y cómo puede afectar nuestras vidas. últimos avances en IA generativa pueden revolucionar el servicio y la atención al cliente, haciéndolo más eficiente y eficiente que nunca. Este libro ofrece a los lectores una guía exhaustiva sobre cómo incorporar la tecnología de inteligencia artificial en la experiencia del cliente, mejorando la productividad y mejorando la experiencia general tanto para los clientes como para los agentes. AI generativa: el futuro del servicio y la atención al cliente Solo en el último año, la IA generativa ha logrado un éxito increíble, y el servicio y el soporte al cliente son una de las áreas más importantes donde esta tecnología puede tener un impacto inmediato. Aunque la tecnología aún no está lista para reemplazar completamente a los agentes humanos y los ingenieros de soporte, puede mejorar significativamente la calidad del servicio al cliente y contribuir a optimizar el rendimiento de varias maneras. tecnologías generativas como GAN, VAE y LLM se utilizan para crear contenido que es indistinguible de los contenidos creados por el ser humano. Aplicación de tecnologías generativas tecnologías generativas tienen muchas aplicaciones en una variedad de industrias, incluyendo arte, entretenimiento, educación y comunicación.
Revolution der künstlichen Intelligenz in Kundenservice und Support Frühe Freigabe Da sich die Technologie in einem beispiellosen Tempo weiterentwickelt, ist es für uns wichtig, den Prozess ihrer Entwicklung zu verstehen und zu verstehen, wie sie unser ben beeinflussen kann. Die jüngsten Fortschritte in der generativen KI haben das Potenzial, den Kundenservice und den Support zu revolutionieren und ihn effizienter und effizienter als je zuvor zu machen. Dieses Buch bietet den sern eine umfassende Anleitung, wie sie KI-Technologie in das Kundenerlebnis integrieren können, um die Produktivität zu steigern und das Gesamterlebnis für Kunden und Agenten zu verbessern. Generative KI: Die Zukunft des Kundenservices und der Kundenbetreuung Allein im letzten Jahr hat Generative KI unglaubliche Fortschritte gemacht, und der Kundenservice und die Kundenbetreuung sind einer der wichtigsten Bereiche, in denen diese Technologie unmittelbare Auswirkungen haben kann. Obwohl die Technologie noch nicht bereit ist, menschliche Agenten und Support-Ingenieure vollständig zu ersetzen, kann sie das Kundenerlebnis erheblich verbessern und auf verschiedene Weise zur istungsoptimierung beitragen. Generative Technologien wie GAN, VAE und LLM werden verwendet, um Inhalte zu erstellen, die sich nicht von menschlich erstellten Inhalten unterscheiden. Anwendungen generativer Technologien Generative Technologien haben viele Anwendungen in einer Vielzahl von Branchen, einschließlich Kunst, Unterhaltung, Bildung und Kommunikation.
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Müşteri Hizmetleri ve Desteğinde Yapay Zeka Devrimi Erken Sürüm Teknoloji benzeri görülmemiş bir hızda ilerlemeye devam ederken, onu geliştirme sürecini ve hayatımızı nasıl etkileyebileceğini anlamamız önemlidir. Üretken AI'daki son gelişmeler, müşteri hizmetleri ve desteğinde devrim yaratabilir ve her zamankinden daha verimli ve etkili hale getirebilir. Bu kitap, okuyuculara AI teknolojisinin müşteri deneyimine nasıl dahil edileceği, üretkenliğin artırılması ve hem müşteriler hem de acenteler için genel deneyimin iyileştirilmesi konusunda kapsamlı bir rehber sunmaktadır. Üretken AI: Müşteri Hizmetleri ve Desteğin Geleceği Sadece geçen yıl, Üretken AI inanılmaz adımlar attı ve müşteri hizmetleri ve desteği, bu teknolojinin hemen etkili olabileceği en önemli alanlardan biri. Teknoloji henüz insan destek temsilcilerinin ve mühendislerin yerini tamamen almaya hazır olmasa da, müşteri deneyimini önemli ölçüde iyileştirebilir ve performansı çeşitli şekillerde optimize etmeye yardımcı olabilir. GAN, VAE ve LLM gibi üretici teknolojiler, insan tarafından üretilen içerikten ayırt edilemeyen içerik oluşturmak için kullanılır. Üretimsel teknolojilerin uygulanması Üretimsel teknolojilerin sanat, eğlence, eğitim ve iletişim gibi çeşitli endüstrilerde birçok uygulaması vardır.
ثورة الذكاء الاصطناعي في خدمة العملاء ودعم الإصدار المبكر مع استمرار التكنولوجيا في التقدم بوتيرة غير مسبوقة، من المهم بالنسبة لنا أن نفهم عملية تطويرها وكيف يمكن أن تؤثر على حياتنا. يمكن للتقدم الأخير في الذكاء الاصطناعي التوليدي أن يحدث ثورة في خدمة العملاء ودعمهم، مما يجعلها أكثر كفاءة وفعالية من أي وقت مضى. يوفر هذا الكتاب للقراء دليلًا شاملاً حول كيفية دمج تقنية الذكاء الاصطناعي في تجربة العملاء، وزيادة الإنتاجية وتحسين التجربة العامة لكل من العملاء والوكلاء. الذكاء الاصطناعي المولد: مستقبل خدمة العملاء ودعمهم في العام الماضي وحده، خطت شركة Generative AI خطوات مذهلة، وتعد خدمة العملاء ودعمهم أحد أهم المجالات حيث يمكن أن يكون لهذه التكنولوجيا تأثير فوري. على الرغم من أن التكنولوجيا ليست جاهزة بعد لاستبدال وكلاء الدعم البشري والمهندسين بالكامل، إلا أنها يمكن أن تحسن بشكل كبير تجربة العملاء وتساعد في تحسين الأداء بطرق مختلفة. تُستخدم تقنيات التوليد مثل GAN و VAE و LLM لإنشاء محتوى لا يمكن تمييزه عن المحتوى الذي ينشئه الإنسان. تكنولوجيات التوليد لها العديد من التطبيقات في مختلف الصناعات، بما في ذلك الفن والترفيه والتعليم والاتصالات.

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