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The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work - Scott McKain June 20, 2023 PDF  BOOKS
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The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Author: Scott McKain
Year: June 20, 2023
Format: PDF
File size: PDF 3.0 MB
Language: English



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The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work In today's rapidly changing world, technology is constantly evolving, and it's essential to understand the process of technological advancements to survive and thrive as humanity. The author of "The Ultimate Customer Experience Scott McKain, argues that developing a personal paradigm for perceiving the technological process of modern knowledge is crucial for not only the survival of businesses but also the unity of people in a warring state. This book provides five fundamental aspects to create the ultimate customer experience, which are: 1. Don't Make It Right, GET It Right The first step is to recognize that making things right is not enough; instead, organizations should focus on getting it right. This means understanding the needs and desires of their customers and delivering exceptional service that exceeds their expectations. To achieve this, companies must invest in their employees and provide them with the necessary tools and resources to succeed. By doing so, they can create an unforgettable experience for their customers, leading to increased loyalty and retention. 2. Make a Great Impression The second step is to make a great impression on customers from the very beginning. This involves creating a memorable and personalized experience that sets the tone for the entire relationship.
Максимальное качество обслуживания клиентов: 5 шагов, которые каждый должен знать, чтобы взволновать ваших клиентов, заинтересовать ваших коллег и насладиться вашей работой В современном быстро меняющемся мире технологии постоянно развиваются, и важно понимать процесс технологических достижений, чтобы выжить и процветать как человечество. Автор книги «The Ultimate Customer Experience» Скотт Маккейн, утверждает, что разработка личной парадигмы восприятия технологического процесса современных знаний имеет решающее значение не только для выживания бизнеса, но и для единства людей в воюющем государстве. Эта книга содержит пять фундаментальных аспектов для создания максимального качества обслуживания клиентов: 1. Don 't Make It Right, GET It Right Первый шаг - признать, что делать вещи правильными недостаточно; вместо этого организации должны сосредоточиться на том, чтобы сделать это правильно. Это означает понимание потребностей и желаний клиентов и предоставление исключительного сервиса, превосходящего их ожидания. Чтобы добиться этого, компании должны инвестировать в своих сотрудников и предоставлять им необходимые инструменты и ресурсы для достижения успеха. Делая это, они могут создать незабываемые впечатления для своих клиентов, что приведет к повышению лояльности и удержанию. 2. Произвести большое впечатление Второй шаг - произвести большое впечатление на покупателей с самого начала. Это предполагает создание запоминающегося и персонализированного опыта, который задает тон всем отношениям.
Qualité maximale du service à la clientèle : 5 étapes que tout le monde doit connaître pour exciter vos clients, intéresser vos collègues et profiter de votre travail Dans le monde en évolution rapide d'aujourd'hui, la technologie évolue constamment et il est important de comprendre le processus de progrès technologique pour survivre et prospérer en tant qu'humanité. Scott McCain, auteur de The Ultimate Customer Experience, affirme que le développement d'un paradigme personnel de la perception du processus technologique des connaissances modernes est essentiel non seulement pour la survie des entreprises, mais aussi pour l'unité des gens dans un État en guerre. Ce livre contient cinq aspects fondamentaux pour créer une qualité maximale de service à la clientèle : 1. Don't Make It Right, GET It Right La première étape est de reconnaître qu'il ne suffit pas de faire les choses correctement ; les organisations devraient plutôt se concentrer sur la bonne façon de le faire. Cela signifie comprendre les besoins et les désirs des clients et fournir un service exceptionnel qui dépasse leurs attentes. Pour y parvenir, les entreprises doivent investir dans leurs employés et leur fournir les outils et les ressources nécessaires pour réussir. En faisant cela, ils peuvent créer une expérience inoubliable pour leurs clients, conduisant à plus de fidélité et de rétention. 2. Faire une grande impression La deuxième étape est de faire une grande impression sur les acheteurs dès le début. Il s'agit de créer une expérience mémorable et personnalisée qui donne le ton à toutes les relations.
Máxima calidad de servicio al cliente: 5 pasos que todo el mundo debe saber para emocionar a sus clientes, interesar a sus colegas y disfrutar de su trabajo En el mundo actual, que cambia rápidamente, la tecnología evoluciona constantemente y es importante comprender el proceso de avances tecnológicos para sobrevivir y prosperar como humanidad. autor del libro «The Ultimate Customer Experience», Scott McCain, sostiene que el desarrollo de un paradigma personal para percibir el proceso tecnológico del conocimiento moderno es crucial no sólo para la supervivencia de los negocios, sino también para la unidad de las personas en un estado en guerra. Este libro contiene cinco aspectos fundamentales para crear la máxima calidad de servicio al cliente: 1. Don 't Make It Right, GET It Right primer paso es reconocer que hacer las cosas bien no es suficiente; en cambio, las organizaciones deben centrarse en hacerlo bien. Esto significa comprender las necesidades y deseos de los clientes y proporcionar un servicio excepcional que supera sus expectativas. Para lograrlo, las empresas deben invertir en sus empleados y proporcionarles las herramientas y recursos necesarios para lograr el éxito. Al hacerlo, pueden crear experiencias inolvidables para sus clientes, lo que redundará en una mayor lealtad y retención. 2. Causar una gran impresión segundo paso es causar una gran impresión en los compradores desde el principio. Esto implica crear una experiencia memorable y personalizada que marque el tono de todas las relaciones.
Qualidade máxima do serviço ao cliente: 5 passos que todos devem conhecer para emocionar seus clientes, interessar seus colegas e desfrutar de seu trabalho No mundo atual em rápida mudança, a tecnologia está em constante evolução, e é importante compreender o processo de avanços tecnológicos para sobreviver e prosperar como humanidade. O autor de «The Ultimate Customer Experience», Scott McCain, afirma que o desenvolvimento de um paradigma pessoal de percepção do processo tecnológico do conhecimento moderno é crucial não apenas para a sobrevivência dos negócios, mas também para a unidade das pessoas no estado em guerra. Este livro contém cinco aspectos fundamentais para criar a maior qualidade de atendimento ao cliente: 1. Don 't Make It Right, GET It Right Primeiro passo - reconhecer que tornar as coisas certas não é suficiente; em vez disso, as organizações devem se concentrar em fazê-lo corretamente. Isso significa compreender as necessidades e desejos dos clientes e fornecer um serviço excepcional superior às suas expectativas. Para conseguir isso, as empresas devem investir em seus funcionários e fornecer-lhes as ferramentas e recursos necessários para obter sucesso. Fazendo isso, eles podem criar experiências inesquecíveis para seus clientes, o que vai aumentar a fidelidade e retenção. 2. Impressionar muito o segundo passo é causar uma grande impressão aos clientes desde o início. Isto envolve a criação de uma experiência memorável e personalizada que define todos os relacionamentos.
Maximale Kundenerfahrung: 5 Schritte, die jeder kennen sollte, um Ihre Kunden zu begeistern, Ihre Kollegen zu interessieren und Ihre Arbeit zu genießen In der heutigen schnelllebigen Welt entwickelt sich die Technologie ständig weiter und es ist wichtig, den Prozess des technologischen Fortschritts zu verstehen, um als Menschheit zu überleben und zu gedeihen. Scott McCain, Autor von „The Ultimate Customer Experience“, argumentiert, dass die Entwicklung eines persönlichen Paradigmas der Wahrnehmung des technologischen Prozesses des modernen Wissens nicht nur für das Überleben von Unternehmen, sondern auch für die Einheit der Menschen in einem kriegführenden Staat entscheidend ist. Dieses Buch enthält fünf grundlegende Aspekte, um ein maximales Kundenerlebnis zu schaffen: 1. Don't Make It Right, GET It Right Der erste Schritt ist zu erkennen, dass es nicht ausreicht, die Dinge richtig zu machen; Stattdessen sollten sich Organisationen darauf konzentrieren, es richtig zu machen. Dies bedeutet, die Bedürfnisse und Wünsche der Kunden zu verstehen und einen außergewöhnlichen Service zu bieten, der ihre Erwartungen übertrifft. Um dies zu erreichen, müssen Unternehmen in ihre Mitarbeiter investieren und ihnen die notwendigen Werkzeuge und Ressourcen zur Verfügung stellen, um erfolgreich zu sein. Auf diese Weise können sie ein unvergessliches Erlebnis für ihre Kunden schaffen, was zu mehr Loyalität und Bindung führt. 2. Großen Eindruck machen Der zweite Schritt besteht darin, die Kunden von Anfang an zu beeindrucken. Es geht darum, eine unvergessliche und personalisierte Erfahrung zu schaffen, die den Ton für alle Beziehungen angibt.
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Nihai Müşteri Deneyimi: Müşterilerinizi Heyecanlandırmak, Meslektaşlarınızı Meşgul Etmek ve İşinizden Zevk Almak için Herkesin Bilmesi Gereken 5 Adım Günümüzün hızlı dünyasında, teknoloji sürekli gelişiyor ve insanlık olarak hayatta kalmak ve gelişmek için teknolojik gelişmelerin sürecini anlamak önemlidir. Nihai Müşteri Deneyimi'nin yazarı Scott McCain, modern bilginin teknolojik sürecinin algılanması için kişisel bir paradigma geliştirmenin sadece iş dünyasının hayatta kalması için değil, aynı zamanda savaşan bir durumdaki insanların birliği için de çok önemli olduğunu savunuyor. Bu kitap maksimum müşteri deneyimi yaratmak için beş temel unsur içermektedir: 1. Doğru Yapma, Doğru Yap İlk adım, işleri doğru yapmanın yeterli olmadığını kabul etmektir; Bunun yerine, kuruluşlar doğru yapmaya odaklanmalıdır. Bu, müşterilerin ihtiyaç ve isteklerini anlamak ve beklentilerini aşan olağanüstü bir hizmet sunmak anlamına gelir. Bunu başarmak için şirketler çalışanlarına yatırım yapmalı ve onlara başarılı olmak için gerekli araçları ve kaynakları sağlamalıdır. Bunu yaparak, müşterileri için unutulmaz bir deneyim yaratabilir, bu da sadakat ve tutuculuğun artmasına neden olabilir. 2. Büyük bir izlenim bırakın İkinci adım, alıcılar üzerinde başlangıçtan itibaren büyük bir izlenim bırakmaktır. Tüm ilişkilerin tonunu belirleyen unutulmaz ve kişiselleştirilmiş bir deneyim yaratmayı içerir.
تجربة العملاء النهائية: 5 خطوات يجب أن يعرفها الجميع لإثارة عملائك وإشراك زملائك والاستمتاع بعملك في عالم اليوم سريع الخطى، تتطور التكنولوجيا باستمرار، ومن المهم فهم عملية التقدم التكنولوجي للبقاء والازدهار كبشرية. يجادل سكوت ماكين، مؤلف كتاب The Ultimate Customer Experience، بأن تطوير نموذج شخصي لتصور العملية التكنولوجية للمعرفة الحديثة أمر بالغ الأهمية ليس فقط لبقاء الأعمال التجارية، ولكن أيضًا لوحدة الناس في دولة متحاربة. يحتوي هذا الكتاب على خمسة جوانب أساسية لخلق أقصى قدر من تجربة العملاء: 1. لا تصحح الأمر، احصل عليه بشكل صحيح الخطوة الأولى هي الاعتراف بأن تصحيح الأمور لا يكفي ؛ بدلاً من ذلك، يجب على المنظمات التركيز على تصحيح الأمر. وهذا يعني فهم احتياجات ورغبات العملاء وتقديم خدمة استثنائية تتجاوز توقعاتهم. لتحقيق ذلك، يجب على الشركات الاستثمار في موظفيها وتزويدهم بالأدوات والموارد اللازمة للنجاح. من خلال القيام بذلك، يمكنهم إنشاء تجربة لا تُنسى لعملائهم، مما يؤدي إلى زيادة الولاء والاحتفاظ. 2. ترك انطباع كبير الخطوة الثانية هي ترك انطباع كبير لدى المشترين منذ البداية. يتضمن إنشاء تجربة لا تُنسى وشخصية تحدد نغمة جميع العلاقات.

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